ITSM Training in Chennai | ITSM Course Certification in Chennai

IT Service Management Systems (ISO/IEC 20000)

  • About ITSM Course
  • IS Lab Access
  • Prerequisites
  • Topics


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IT service management (ITSM) is a part of ISO stardard 20000 which refers to the entirety of activities that are directed by policies, organized and structured in processes and supporting procedures which can be performed by an organization or part of an organization to plan, design,deliver, operate and control IT services offered to customers.

The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals

IT service management is often equated with the Information Technology Infrastructure Library (ITIL),  even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.

ISO 20000 has 2 main parts under ITSM which enhances the quality of service both internally and externally,they are: 

PART 1: Specifications(ISO/IEC 20000-1)- 2011

PART 2: Code of practice(ISO/IEC 20000-1)- 2012

Other frameworks for ITSM include, Business Process Framework, COBIT, FitSM, MOF and TOGAF (The Open Group Architecture Framework)

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For Queries, Contact - 044-4011 4040

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Benefits of ITSM

  • Improved efficiency and reduced operational costs
  • Self-service efficiencies and workload reductions
  • Improved visibility into operations and performance
  • A better Return Of Investments on the corporate ITSM solution investment
  • Gives clients the quailty of services is upto thier requirements.
  • The fundamentals of Quality Management Systems
  • The principles of Service Management
  • Improved accountability, even across business-function boundaries
  • Improved access and communication channels, plus more effective communication

About Trainer

All our consultants are senior professional with tremendous exposure to Information Security and Governance Risk & Compliance. With over a decade of experience in training & consulting, they help bring a lot of practical and industry relevant examples with case studies to the classroom which improves the overall learning experience. Our professional hold industry acclaimed accreditation such as : Phd , M.S , CISSP, CHFI, CISA, CISM, CEH, ISO 27001 LI / LA, CCNP, CWNA , MCSE & ITIL.


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work from home
Work From Home
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Learn With Fun

infySEC IS Lab is an extreme Online Virtual Remote Lab provided to participants where they can work from any place at any point of time without restriction. ISLab provides login privilege to Certified Ethical Cracker participants where they can work in our Virtual Remote Server and start doing their Labs.

Our ISLab was created in such a concept called “Learn with Fun” where each participant will face gaming-like structured online hacking program called 'Live Hacking Zone' which contains many Levels relevant to the topics covered on the program. Each participant has to cross levels to face CEC exam, Hence CEc will only deliver equipped candidates. Participant have to cross multiple Levels starting with easy to toughest level. Each participant can track other participants activity live which helps each participants to get involved into Live Hacking Zone competition, Prepare to be SHOCKED, ENTERTAINED and EDUCATED all at the same time.



  • Should know how to use Web Browsers
  • Basic HTML Familiarity
  • Basic networking will be helpful


Who Should Attend

  • CIO
  • ITIL Expert
  • Service Desk agent
  • BI specialist
  • System administrator
  • Quality Assurance Professional
  • Key Business User

The content of infySEC syllabuses is regularly updated to ensure that it remains relevant and reflects the latest thinking in par with the scenario of current technology . However, as part of the latest review, the documents themselves have been given a fresh design.

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ITSM Topics:


1 IT Service Management (ITSM) Concepts
2 Introduction to IT Infrastructure Library
3 service management process requirements
4 Introduction to ISO 20000
5 Adopting the Plan, Do, Check, Act cycle to improve service
6 Preparing Business Case for ITSM Implementation
7 Service Delivery Processes
8 Relationship Processes