Information Technology Infrastructure Library

  • About ITIL Course
  • IS Lab Access
  • Prerequisites
  • Topics
  • FEE AND DELIVERABLES

ITIL

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Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business

ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

ITIL training enables you to understand about the concepts involved in the IT Service management

Benefits of ITIL

  • Through the specification of ITIL there will be improved delivery of third party services.
  • Competence, productivity and capability of IT staff increased
  • After implementing organization can have increased staff retention and Reduced training costs 
  • A clearer view of IT costs and assets
  • Increased ability to manage business risk and service disruption or failure
  • Improve positive relationships with customers by delivering efficient services to meet their needs
  • Eliminate redundant work and improve resource utilisation
  • A more professional approach to service delivery leading to improved customer satisfaction.
  • Best practice processes will improve IT services
  • Return on investments in is IT is improved
  • Maintain performance indicators for benchmarking and direction
  • Gain a First Class IT Service Management Capability
  • Improve Your Employment Prospects

For Query & Registration 

For Queries, Contact - 044-39 572 572

Participant Feedback

 

Upcoming events

CISA Certification Training
24-11-2018 9:00 am
EC-Council Certified Security Analyst (ECSA)
24-11-2018 9:30 am

About Trainer

All our consultants are senior professional with tremendous exposure to Information Security and Governance Risk & Compliance. With over a decade of experience in training & consulting, they help bring a lot of practical and industry relevant examples with case studies to the classroom which improves the overall learning experience. Our professional hold industry acclaimed accreditation such as : Phd , M.S , CISSP, CHFI, CISA, CISM, CEH, ISO 27001 LI / LA, CCNP, CWNA , MCSE & ITIL.

 

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Uninterrupted Dedicated Server
work from home
Work From Home
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Learn With Fun

infySEC IS Lab is an extreme Online Virtual Remote Lab provided to participants where they can work from any place at any point of time without restriction. ISLab provides login privilege to Certified Ethical Cracker participants where they can work in our Virtual Remote Server and start doing their Labs.

Our ISLab was created in such a concept called “Learn with Fun” where each participant will face gaming-like structured online hacking program called 'Live Hacking Zone' which contains many Levels relevant to the topics covered on the program. Each participant has to cross levels to face CEC exam, Hence CEc will only deliver equipped candidates. Participant have to cross multiple Levels starting with easy to toughest level. Each participant can track other participants activity live which helps each participants to get involved into Live Hacking Zone competition, Prepare to be SHOCKED, ENTERTAINED and EDUCATED all at the same time.

 

Prerequisites

  • Should know how to use Web Browsers
  • Basic HTML Familiarity
  • Basic networking will be helpful

 

Who Should Attend

  • Quality Assurance Professional
  • IT Service Provider
  • IT Service Management Professional
  • IT Auditor
  • IT Service Delivery team member
  • IT Support team member
  • IT Management team member

The content of infySEC syllabuses is regularly updated to ensure that it remains relevant and reflects the latest thinking in par with the scenario of current technology . However, as part of the latest review, the documents themselves have been given a fresh design.

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FLOW OF ITIL COURSE

ITIL Topics:

 

S.No TOPICS
1 Overview of ITIL v3 and Service Management
2 The Service Lifecycle 
3 Key concepts 
4 Key Principles and Models 
5 Service Strategy
6 Service Design
7 Service Transition
8 Continual Service Improvement
9 Technology & Architecture